Refund policy

At WarmNest, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned within 30 days in accordance with the terms below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the item should be in substantially the same condition in which it was received, unworn or unused beyond what is reasonably necessary to inspect the product, and returned with any original packaging or accessories supplied with it where applicable.

Proof of purchase or your order number may be required.

2. Free Returns

WarmNest offers free returns on eligible purchases within the 30-day return period.

Before returning an item, please contact us at support@warmnest.mom. Our customer support team will review your request and provide the applicable return instructions.

Please do not send a return to an address without first receiving return instructions from us. Unauthorized returns may result in processing delays.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@warmnest.mom.

Please include your order number, a description of the issue, and photographs of the product and packaging when appropriate. This information allows us to investigate the issue efficiently.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

4. Non-Returnable Items

Certain products may not qualify for return where required for hygiene, health, or safety reasons after they have been worn or used.

Items that have been materially damaged through misuse, improper care, alteration, or normal wear and tear may also be ineligible for return.

These limitations do not affect any rights you may have under applicable consumer protection laws.

5. Exchanges

If you would like a different item, color, or available variation, please contact our support team. Availability cannot be guaranteed.

Where a direct exchange is unavailable, we may ask you to return the original eligible item for a refund and place a new order.

6. Refunds

Once your return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, if any were specifically paid for an upgraded shipping service, may not be refundable except where required by law.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@warmnest.mom.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

8. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace rights that cannot lawfully be excluded under applicable consumer protection legislation.