Shipping policy
Thank you for shopping with WarmNest. We aim to make receiving your order simple and convenient wherever you live.
1. Free Worldwide Shipping
WarmNest provides free standard shipping worldwide on orders placed through warmnest.mom.
Unless otherwise clearly stated during checkout, there is no minimum purchase requirement to qualify for our standard free shipping service.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Delivery may take longer due to circumstances such as carrier disruptions, customs inspections, public holidays, severe weather, high seasonal demand, remote destinations, or other circumstances outside our reasonable control.
3. Order Processing
Orders may require processing before shipment. Once an order has entered fulfillment, cancellation or address modification may no longer be possible.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
4. Shipping Destinations
We ship to many destinations worldwide.
In exceptional circumstances, shipping may not be available to certain regions because of carrier restrictions, local regulations, sanctions, service disruptions, or other logistical limitations.
If we cannot fulfill an order to the provided destination, we will contact the customer and provide an appropriate resolution.
5. Tracking
Where tracking is available, tracking information may be sent to the email address associated with the order.
Tracking information may require some time to update after the shipping carrier receives the parcel.
6. Incorrect or Incomplete Addresses
Customers should provide complete and accurate delivery information when placing an order.
If you discover an error in your shipping address, contact support@warmnest.mom as soon as possible.
We cannot guarantee that shipping information can be changed after fulfillment has started.
7. Customs and Import Charges
International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.
Where such charges apply, responsibility for them will be determined according to applicable law and the information presented during checkout.
8. Delayed Orders
If your order has not arrived within the expected timeframe, please contact our customer support team with your order number.
We will review available tracking information and assist with determining the status of the shipment.
9. Lost or Damaged Packages
If your parcel appears to have been lost during transit or arrives materially damaged, please contact us promptly.
We may request photographs, delivery information, or other reasonable evidence to investigate the issue with the carrier.
10. Contact Us
For shipping assistance:
WarmNest
Email: support@warmnest.mom
Phone: (604) 688-1382
Address: 1069 Pender St E, Vancouver, BC V6A 4H9, Canada
Website: warmnest.mom